Refund policy
We accept return requests made within 30 days after delivery.
RETURN ELIGIBILITY
To qualify for a return, the product must be unused, undamaged, and returned with its original packaging, accessories, manuals, and proof of purchase.
For hygiene and safety reasons, products that have been worn or used directly on the body cannot be returned for a change of mind. This restriction does not apply when a product arrives damaged, defective, incomplete, or incorrect.
Do not send a product back without contacting us first. Unauthorized returns may not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order after delivery. If your product is damaged, defective, incomplete, or different from what you ordered, contact us within seven days after delivery.
Include your order number and clear photographs or video showing the issue. After reviewing the evidence, we may offer a replacement, replacement component, refund, or another appropriate solution.
Legs Off Duty will cover approved return or replacement costs when we confirm that the product is damaged, defective, incomplete, or incorrect.
CHANGE-OF-MIND RETURNS
For approved change-of-mind returns, the customer is responsible for return-shipping costs. Original shipping charges are non-refundable.
CANCELLATIONS
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or fulfillment.
REFUNDS
After receiving and inspecting an approved return, we will notify you whether the refund has been accepted.
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the funds appear.
CONTACT
To request a return, cancellation, replacement, or refund, contact:
Include your full name, order number, reason for the request, and relevant photographs or video.